Returns & Refunds

1. Return Window

You have 30 calendar days from the date of delivery to return most items purchased from Clicon. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags and accessories intact.

2. Eligible Items

The following items are eligible for return:

• Computer components (CPUs, GPUs, RAM, storage, motherboards)
• Peripherals (keyboards, mice, monitors, printers)
• Audio equipment (headphones, speakers, microphones)
• Smartphones, tablets, and accessories
• Camera equipment and lenses

3. Non-Returnable Items

The following items cannot be returned:

• Software licenses that have been activated or downloaded
• Custom-built or configured systems
• Gift cards
• Items marked as "Final Sale" or "Non-Returnable"
• Products with missing or altered serial numbers
• Personalized or engraved items

4. Condition Requirements

To qualify for a full refund, returned items must meet these conditions:

• Item is unused and in its original, undamaged condition.
• Original packaging is intact, including boxes, manuals, and protective materials.
• All accessories, cables, and bonus items included with the product are returned.
• Original receipt or proof of purchase is provided.
• Item is free of stains, marks, or signs of wear beyond normal inspection.

5. How to Initiate a Return

1. Contact our support team at support@clicon.com or call +1-202-555-0104 with your order number and reason for return.
2. You will receive a Return Merchandise Authorization (RMA) number and return shipping instructions within 1–2 business days.
3. Pack the item securely in its original packaging and include the RMA number on the outside of the package.
4. Ship the item using a trackable shipping method. We recommend purchasing shipping insurance for items over $100.

6. Refund Method

Once we receive and inspect your return, we will process your refund as follows:

• Credit/Debit Card: Refunded to the original payment method within 5–10 business days.
• PayPal: Refunded to your PayPal account within 3–5 business days.
• Store Credit: Issued as store credit within 1–2 business days (available upon request).

Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product, or damaged in transit).

7. Return Shipping Costs

You are responsible for paying your own shipping costs for returning your item unless the return is a result of our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if the return is not due to our error.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@clicon.com with your order number and details of the issue.

9. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery. Please include your order number, a description of the damage, and photographs. We will arrange for a replacement or full refund at no additional cost to you, including covering return shipping.

10. Contact Us

If you have any questions about our returns and refund policy, please contact us at support@clicon.com or write to us at:

Clicon Support 4517 Washington Ave. Manchester, Kentucky 39495 +1-202-555-0104